HRDCorp Claimable Courses
Business English
Course duration: 28 hours
Direct English Business English is tailored specifically for working adults / corporate clients / professionals who wish to brush up their Business English and communications skills.
The course aims to build confidence among working adults and professionals in carrying out their important business functions at their workplace.
There are nine units in Business English, covering all the skills needed for the participants to enhance their ability to use English more competently and professionally in a business environment. Business Writing
Course duration: 16 hours
The following learning outcomes have been defined for the Business Writing
workshop/programme:
- The value of good written communication / business writing
- How to write and proofread your work so it is clear, concise, complete, and correct
- How to apply business writing skills in real-world situations.
- The proper format for memos, letters, emails and reports
Course Outline:
- Introduction to Business Writing
- What does good business writing look like?
- Understanding the audience, purpose and objectives
- Tools that help you write better
- Proofreading
- Sentence Stylistics
- E- mails and memos
- Writing Task – understanding audience, purpose and objective
- Hands-on writing session
Direct English with 8 Proficiency Levels
Course duration: 28 hours per level
The Direct English course contains 8 levels (excluding the Foundation Level which serves as the basic level). Each level consists of 9 units and each unit comes with three lessons (with a total 27 lessons per level). Using the highly proven and successful Direct English Learning System, each level could be completed with 85 learning hours (or 28 contact hours).| LEVEL | UNIT | NO.OF LESSONS | LEVEL OF PROFICIENCY |
| Level 8 | 9 units (Unit 64 – Unit 72) | 27 lessons | Advanced |
| Level 7 | 9 units (Unit 55 – Unit 63) | 27 lessons | |
| Level 6 | 9 units (Unit 46 – Unit 54) | 27 lessons | Intermediate |
| Level 5 | 9 units (Unit 37 – Unit 45) | 27 lessons | |
| Level 4 | 9 units (Unit 28 – Unit 36) | 27 lessons | |
| Level 3 | 9 units (Unit 19 – Unit 27) | 27 lessons | Elementary |
| Level 2 | 9 units (Unit 10 – Unit 18) | 27 lessons | |
| Level 1 | 9 units (Unit 1 – Unit 9) | 27 lessons | |
| Foundation | 3 units (Unit F1 – Unit F3) | 9 lessons | Beginner |
Presentation Skills
Course duration: 14 hours
This module is designed to assist you improve your ability in making effective business presentations. The objective of the module is to help you to plan, prepare and deliver presentations confidently and effectively. It is designed to guide you through the proper methods of:- Planning
- Organising
- Delivery
- Techniques for controlling nerves during presentations
- Use of structures when writing presentations
- Developing a fool-proof presentation preparation check-list
- Appreciating the importance of body language and vocal control
- Developing your own style of presenting
- Working with technology
- Understanding and using new ideas and approaches to presenting
- Developing new skills
- Improving current skills
Customer Service
Course duration: 14 hours
Customer Service is an add-on module that is designed to help you improve your ability in providing excellent customer service. The objective of the module is to help you to plan, prepare and deliver good service confidently and effectively. It is designed to guide you through proper methods to be an excellent customer service representative in the future. Aspects of this module are:- Why customer service is so important
- Customer insight and service excellence
- The service offer and the customer promise
- The customer’s journey
- Customer loyalty and value
- Communicating with customers
- The emotional component of service
- Resolving problems and improving service
Malaysia Core Values And English Language Training (MyCOVELT)
Course duration: 14 hours
MyCOVELT is a programme that addresses the need for employees to be equipped with life skills that focus on Character Building by bringing back Core Values.
The programme also gives emphasis on English and Communication Skills which are essential for the employees to enhance their performance.
In essence, MyCOVELT has the ultimate aim of enhancing the competency, productivity and quality of employees in any organisation that would also ultimately raise the employees’ overall performance and competitiveness.
There are eight modules in MyCOVELT, with five focusing on Core Values while the other three viz. Social English, Negotiation and Customer Care are modules taken from the Business English (Direct English UK) course.
Besides the eight core modules, there are also two supplementary modules viz. Personality Grooming and Problem Solving & Decision-Making Skills made available for the participants as value-added options.
Emphasis on Communication Skills
in the training, participants will “relearn” the optimum attributes related to ‘positive character building’ with due emphasis on communication skills viz. Social English, Negotiation and “Customer First” Mentality and Orientation.
At the end of the training, participants will also have the option to sit for Linguaskill– English Proficiency Certification Test by Cambridge Assessment English. This could be a source of motivation for the participants as Linguaskill is a globally recognized English Proficiency Test. The test would give accurate report on one’s level of proficiency in the four language skills i.e. Listening, Reading, Speaking and Writing.
Upon completion of training, participants will also continue to receive the self-learning online English Proficiency support for six months (Direct English Interactive, UK)
Conducting Effective Internal Investigations
The two days training will focus on the importance of conducting internal investigations in a workplace systematically and effectively. This training will provide a step by-step guide from the initial complaint, investigation process, and report writing. A well-planned and organized workplace internal investigation process will enable the appointed investigation officer to gather the required relevant, reliable, and admissible evidence promptly. A well-planned investigation process and a well written investigation report will allow the investigator to make the right recommendation which can avoid any bias and prejudice in the overall investigation which can protect the organization from any form of risks.
Duration
- 14 hours (2 days)
Course Structure
- Face To Face Session
- Online Learning
- Hybrid
Course Outcomes:
- A deep understanding of internal investigation principles and best practices.
- Knowledge of different types of evidence and their relevance.
- Skills to write clear, concise, and persuasive investigation reports.
- Practical experience through case studies to apply learned concepts
Career Pathways
- Law enforcement Officer
- C Level Officers
- Managers
- Human Resources Teams
- Compliance Investigations
- Security Teams
- Law Firms
- Professional Investigators
- Security Consultants
Forensic Accounting & Fraud Investigation
Forensic accounting plays a very important role in both civil and criminal investigations in determining how financial transactions and accounting records are manipulated by white-collar criminals to commit financial fraud. This training provides a guide and knowledge to investigators on how the application of forensic accounting investigative and analytical skills can be used in detecting and preventing financial related crime and conducting investigations more systematically and effectively.
Duration
- 18 hours (2 days)
Course Structure
- Face To Face Session
- Online Learning
- Hybrid
Course Outcomes
- Acquire in-depth knowledge of forensic accounting principles and techniques.
- Develop practical skills for investigating financial crimes.
- Gain insights from real-world case studies.
- Enhance your career prospects in the field of forensic accounting and fraud investigation.
Career Pathways
- Law Enforcement Officer
- C Level Officers
- Managers
- Human Resources Teams
- Compliance Investigations
- Security Teams
- Law Firms
- Professional Investigators
- Security Consultants
Sec. 17a Macc Act 2009: Corporate Liability And Adequate Procedures
This training program provides essential guidance to top management and employees of commercial organizations on the critical provisions of Section 17A of the Malaysian Anti-Corruption Commission (MACC) Act 2009. Participants will gain a deep understanding of corporate liability, learn how to implement adequate procedures to prevent corruption, and mitigate the risk of legal consequences. The course covers key topics such as risk assessment, control measures, monitoring, enforcement, training, and communication. By participating, organizations can enhance their reputation, improve internal controls, and demonstrate commitment to ethical business practices.
Duration
- 14 hours (2 days)
Course Structure
- Face To Face Session
- Online Learning
- Hybrid
Course Outcomes
- Gain a deep understanding of corporate liability and its implications.
- Learn how to implement adequate procedures to mitigate corruption risks.
- Stay informed about the latest developments in corporate liability laws.
- Protect your organization from legal and reputational damage.
Career Pathways
- Law Enforcement Officer
- C Level Officers
- Managers
- Human Resources Teams
- Compliance Investigations
- Security Teams
- Law Firms
- Professional Investigators
- Security Consultant
Digital Transformation In The Era Of 5g
This course is designed to equip learners with the skills to harness Generative AI and other emerging technologies within the workplace. Participants will explore current trends in these technologies, gaining foundational insights that pave the way for practical application. Learners will acquire the competence to critically evaluate these technological trends against specific business needs, ensuring relevance and utility. Learners will synthesize their knowledge to make informed recommendations on technology adoption that aligns with and enhances their organizational objectives, thereby improving business operations. Through this structured learning path, participants will develop actionable strategies to integrate innovative technologies effectively in their work environments.
Duration
- 14 hours (2 days)
Course Structure
- Face To Face Session
- Online Learning
- Hybrid
Course Outcomes
- Identify emerging technologies for a Smart City and explore technical principles.
- Evaluate the value of emerging technologies in business processes.
- Make informed recommendations on technology adoption.
Career Pathways
- Working Professional
- Marketing Professional
- Sales Professional
- Managers & Team Lead
- Business Owner
- Social Media Manager
- Admin & HR
- Program Manager
- Course Developer
- Project Manager
- Solutions Architect
- Business Architect
- Business Analyst
- Artificial Intelligence Translator
Social Media Marketing With Ai Tools
This course delves into the intricacies of social media strategy and influence marketing.
Learners will learn how to leverage AI execution support tools to optimize their social
media efforts on these platforms. Content includes mapping goals to customer lifecycle, developing a Social Media Plan, working with several AI tools for User Generated Content, ad creation best practices for images and copywriting, optimising & measuring success and automation of social media posts.
Duration
- 22 hours (3 days)
Course Structure
- Face To Face Session
- Online Learning
- Hybrid
Course Outcomes
- Understand the key features and trends of major social media platforms.
- Acquire skills to leverage AI tools for efficient content creation and distribution.
- Develop strategic social media plans to engage and foster online communities.
- Identify and collaborate with suitable influencers.
- Create engaging content that resonates with target audiences.
- Use analytics tools to measure and improve social media performance.
Career Pathways
- Social Media Professional
- Marketing Professional
- Sales Professional
- Business Owner
- Admin & HR
- Blogger
- Online Educator
- Team Lead
- Online Seller
Building Website Without Coding
This course provides a comprehensive overview of website design principles, focusing on creating visually appealing and user-friendly interfaces. Participants will learn about the essential concepts of UI (User Interface) and UX (User Experience) design, as well as practical skills in using popular tools for designing and evaluating websites. From planning the look and feel of a website to conducting usability testing, this course covers every aspect of creating effective web interfaces.
Duration
- 14 hours (2 days)
Course Structure
- Face To Face Session
- Online Learning
- Hybrid
Course Outcomes
- Introduction to User Interface Design
- Designing User Interfaces and Prototyping
- Designing and Developing Websites with Wix
- Usability Testing and Refining UI and User Guides
Career Pathways
- Business Owner
- Business Online Services
- Consultants, freelancers, coaches & agents
- Bloggers who want to create and maintain their own website
- Seniors who are not well versed with designing but want to have their website
- Graphic designers who want to build websites without coding requirements
- Co ding and designing learner
First Aid And Cardio Pulmonary Resuscitation (CPR)
The 2 days basic First Aid, CPR and AED training course is designed to train the layman, employees from various industries irrespective of their academic and professional background and the general public to become a certified First Aider to be proficient enough to render assistance to a person who is injured or sustained a medical emergency such as heart attack, stroke, fits and other trauma. The participants will be trained to be confidant in rendering basic life support such as CPR, Choking and other first aid related areas such as wounds and bleeding, burns and scalds, factures, sprains, strains, dislocation, shock, asphyxia and management of head and spinal injuries. The program consists of basic theoretical understanding of the roles and responsibility of a First Aider, various important systems and anatomy of the human body. The session also engages in practical sessions in case management such as learning various bandages and bandaging, immobilization of victims with multiple injuries including fractures. The session overall contains a balance of theory and mock drill session on case study basis.
Duration
- 14 hours (2 days)
Course Structure:
- Theoretical Foundations.
- Practical Skills
- Mock Drills
Course Outcomes
- Master Basic Life Support
- Handle a Variety of Injuries
- Build Confidence and Competence
- Earn a Valuable Certification
Career Pathways
- Individual Who Needs First Aid & CPR/AED Training
- Nursing Home Employees,
- Daycare Staff
- Lifeguards
- Flight Attendants
- Corrections Officers,
- Construction Jobs
- Teachers
Business English
Course duration: 28 hours
Direct English Business English is tailored specifically for working adults / corporate clients / professionals who wish to brush up their Business English and communications skills.
The course aims to build confidence among working adults and professionals in carrying out their important business functions at their workplace.
There are nine units in Business English, covering all the skills needed for the participants to enhance their ability to use English more competently and professionally in a business environment. Business Writing
Course duration: 16 hours
The following learning outcomes have been defined for the Business Writing
workshop/programme:
- The value of good written communication / business writing
- How to write and proofread your work so it is clear, concise, complete, and correct
- How to apply business writing skills in real-world situations.
- The proper format for memos, letters, emails and reports
Course Outline:
- Introduction to Business Writing
- What does good business writing look like?
- Understanding the audience, purpose and objectives
- Tools that help you write better
- Proofreading
- Sentence Stylistics
- E- mails and memos
- Writing Task – understanding audience, purpose and objective
- Hands-on writing session
Direct English with 8 Proficiency Levels
Course duration: 28 hours per level
The Direct English course contains 8 levels (excluding the Foundation Level which serves as the basic level). Each level consists of 9 units and each unit comes with three lessons (with a total 27 lessons per level). Using the highly proven and successful Direct English Learning System, each level could be completed with 85 learning hours (or 28 contact hours).| LEVEL | UNIT | NO.OF LESSONS | LEVEL OF PROFICIENCY |
| Level 8 | 9 units (Unit 64 – Unit 72) | 27 lessons | Advanced |
| Level 7 | 9 units (Unit 55 – Unit 63) | 27 lessons | |
| Level 6 | 9 units (Unit 46 – Unit 54) | 27 lessons | Intermediate |
| Level 5 | 9 units (Unit 37 – Unit 45) | 27 lessons | |
| Level 4 | 9 units (Unit 28 – Unit 36) | 27 lessons | |
| Level 3 | 9 units (Unit 19 – Unit 27) | 27 lessons | Elementary |
| Level 2 | 9 units (Unit 10 – Unit 18) | 27 lessons | |
| Level 1 | 9 units (Unit 1 – Unit 9) | 27 lessons | |
| Foundation | 3 units (Unit F1 – Unit F3) | 9 lessons | Beginner |
Presentation Skills
Course duration: 14 hours
This module is designed to assist you improve your ability in making effective business presentations. The objective of the module is to help you to plan, prepare and deliver presentations confidently and effectively. It is designed to guide you through the proper methods of:- Planning
- Organising
- Delivery
- Techniques for controlling nerves during presentations
- Use of structures when writing presentations
- Developing a fool-proof presentation preparation check-list
- Appreciating the importance of body language and vocal control
- Developing your own style of presenting
- Working with technology
- Understanding and using new ideas and approaches to presenting
- Developing new skills
- Improving current skills
Customer Service
Course duration: 14 hours
Customer Service is an add-on module that is designed to help you improve your ability in providing excellent customer service. The objective of the module is to help you to plan, prepare and deliver good service confidently and effectively. It is designed to guide you through proper methods to be an excellent customer service representative in the future. Aspects of this module are:- Why customer service is so important
- Customer insight and service excellence
- The service offer and the customer promise
- The customer’s journey
- Customer loyalty and value
- Communicating with customers
- The emotional component of service
- Resolving problems and improving service
Malaysia Core Values And English Language Training (MyCOVELT)
Course duration: 14 hours
MyCOVELT is a programme that addresses the need for employees to be equipped with life skills that focus on Character Building by bringing back Core Values.
The programme also gives emphasis on English and Communication Skills which are essential for the employees to enhance their performance.
In essence, MyCOVELT has the ultimate aim of enhancing the competency, productivity and quality of employees in any organisation that would also ultimately raise the employees’ overall performance and competitiveness.
There are eight modules in MyCOVELT, with five focusing on Core Values while the other three viz. Social English, Negotiation and Customer Care are modules taken from the Business English (Direct English UK) course.
Besides the eight core modules, there are also two supplementary modules viz. Personality Grooming and Problem Solving & Decision-Making Skills made available for the participants as value-added options.
Emphasis on Communication Skills
in the training, participants will “relearn” the optimum attributes related to ‘positive character building’ with due emphasis on communication skills viz. Social English, Negotiation and “Customer First” Mentality and Orientation.
At the end of the training, participants will also have the option to sit for Linguaskill– English Proficiency Certification Test by Cambridge Assessment English. This could be a source of motivation for the participants as Linguaskill is a globally recognized English Proficiency Test. The test would give accurate report on one’s level of proficiency in the four language skills i.e. Listening, Reading, Speaking and Writing.
Upon completion of training, participants will also continue to receive the self-learning online English Proficiency support for six months (Direct English Interactive, UK)